Registered Users Area
All registered users have access to our user area where they can manage their licenses, purchase installations, update license types and place new orders. If you're a registered user please click the link below to login.

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What Support Is Available?
All licenses come with 90 days Tier 1 support. After that we have a choice of tiers for you to choose from should you wish to continue obtaining support from us.

» View support packages
Support

If you have a current support package with us, please email support@jshop.co.uk with your support requests. Please include your company name and registration code as support queries without this information may not receive a reply.

Support Upgrades

If you are an existing JShop Server license holder, please use the user area to submit orders for license upgrades (from a single license to a developer license) or to purchase one of our support packages. In addition you can use the user area to purchase re-branding options or to request an installation for your license.

In addition you can contact us on our sales line +44(0)1663 749726 to arrange any of the above.

Benefits Of Support

In addition to being able to contact us for comprehensive support on using JShop Server, there are some additional benefits given to those who have a current support contract. These benefits are subject to change, although we expect to add more benefits to those with support over time.

  • Extra feature voting points when this system is introduced! Those with current support contracts will have a larger number of feature votes available, allowing them to exert greater influence in helping to isolate features that our customers really want to see.
  • Access to development versions, release candidates and beta versions of new updates to JShop Server allowing you to test and use new features ahead of official release.

Support Packages

We can only offer support to those customers with a currently valid support contract. All licenses receive 90 days Tier 1 support after which a number of support options are available. If you do not wish to take a support contract with us you are still free to use our forums for user-to-user support. Please note that we do not answer support questions on the forum.